Your Business, Our Mission.

At Triple Impact Connections, we tailor our all-American call center and BPO services to meet your exact needs, ensuring your objectives are achieved while supporting military families.

They look out for us, It’s time we look out for them.

Now you can engage the brightest minds and do the greatest good for your company, customers and country. Triple Impact Connections is a unique, Veteran-Owned Business Process Outsourcing Contact Center based solely in the US.

What We’re Hearing

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My call center provider can’t hold on to their agents. I spend too much time and money training replacement hires.

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I have concerns about the quality of our call center services. I’ve been hearing complaints from customers.

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I need to use a domestic call center, but I think I’m paying too much.

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It’s hard working with my call center provider. They can be unresponsive and it’s hard to get any reports out of them.

What We’re Hearing

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Our agent attrition rate, 15%, is much lower than the industry average of +80% per year.

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Our mission is to treat your customers as if they are our own. We are an extension of your business. Our high agent retention rate enables us to deliver exceptional service quality.

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We offer very competitive pricing. Our agents are the spouses and family of active-duty military. Our agents have the lowest attrition in the market driving large cost savings annually that we pass on to you.

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We provide you with a dedicated Client Services Manager, readily available. Reports are emailed daily with the Key Performance Indicators you need to track. We can also customize reports. Call recordings are shared on a weekly basis so you can hear what your customers are hearing.

Customer Focused

Value Oriented

Quality Obsessed

People Centric

We’re Not Just A Call Center, We’re The Voice Of Your restaurant?

engage the brightest minds

Veteran-Owned customer engagement contact center firm

Now you can engage the brightest minds and do the greatest good for your company, customers and country. Triple Impact Connections is a unique, Veteran-Owned communications solutions firm based solely in the US, utilizing primarily the spouses of American soldiers.

This concept creates a diverse workforce pool of 650,000 skilled workers, that share the military values of disciplined dedication, loyalty and efficiency, for enhanced services that provide better business outcomes.

While soldiers are on duty around the world, their spouses go to work, manning phones and computers with the same values of excellence the Military fosters. All while doubling Military family incomes!

Guiding Principles

We own your business every single day.

We care. We build to suit. We own your business objectives every single day. Our contact center commitment is complete customer satisfaction. We treat everyone with the care and personal attention they deserve. Our technology and skill-sets enable us to interact seamlessly with your customers on whatever channel they prefer.

Save time and
book a call with us.

Have a glance at the calendar to the left and select a good time for you.

Our Experience Is Your Advantage

Curious about what people say about us & our services?

We are proud to partner with Triple Impact to leverage the skills and dedication of military spouses.

James Schenck

PenFed President/CEO and PenFed Foundation CEO

We are proud to partner with Triple Impact and we feel they are Best In Class handling our guests’ needs by mirroring our own company standards and goals. The level of talent of their team and their continued training they do internally is a testament to their dedication to making sure their clients are happy with their partnership as well!

Newk's Eatery

Just wanted to let you know your team has been doing a great job! The orders have been flawless and we really appreciate all your hard work. We know we are very confusing and difficult. Thank you!!

Willy's Mexicana Grill

My experience with the catering order was excellent!! The food was ready on time, it was fresh & hot. The chicken was a hit at the party. I have already recommended your restaurant for catering orders. The person who took my order over the phone was so helpful & terrific! It was honestly a great experience that I truly appreciated. Thank you all!

Diane Y, Red Robin

Just wanted to give a huge Shout Out to Amanda!!!!! She took a quote for 900 box meals and one of our stores told her they were unable to fulfill the order. Amanda was persistent and she called another store and they gladly took the quote ! Your call center then emailed me to follow up on this quote and we secured the order! Thank you to you and your team for the awesome service!

Leslie

Chicken Salad Chick Director of Catering and Marketing

Your Business, Our Mission.

They look out for us, It’s time we look out for them.

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